Restaurant Floor Supervisor Job : Dubai
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About the job
The Floor Supervisor oversee all restaurant operations in their particular area to ensure that restaurants run smoothly. He/she is responsible for training and supervising floor staff, ensuring food health and safety regulations compliance, and also involved in resolving customer complaints.
𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
- Must have good knowledge of table manners and customer service.
- Know upscaling to increase sales of restaurants.
- Deep knowledge of the ordering system and ability to execute standard practices to provide customers with a great experience in the venue.
- Develop and maintain good working relationships with the customers.
- Maintain positive relationships with employees and vendors.
- Coordinating with the floor manager and Quality and Safety control department regarding training needs analysis.
- Make sure that every guest is notified about upcoming events; specials menu; etc.
- Actively participate in training programs.
- Ensure that the section has a designated PIC (Person In Charge) to conduct regular day reports and updates on Food Watch System.
𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
- A high school diploma or GED bachelor's degree in business administration or hospitality is advantageous.
- Proven experience working as a supervisor in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
How to Apply For Restaurant Floor Supervisor Job in Dubai ?
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